Terms of service
JUVA — Terms of Service
Last updated: September 18, 2026
Welcome to JUVA. These Terms of Service ("Terms") govern your access to and use of the JUVA website, including our website, products, content, features, and services (collectively, the "Services").
Throughout these Terms, "JUVA," "we," "us," and "our" refer to JUVA. By accessing our website, browsing our store, or purchasing products from us, you agree to be bound by these Terms.
Please read these Terms carefully before using our Services. If you do not agree with these Terms, please do not use our website or Services.
1. Use of Our Website
By using our Services, you represent that you are at least the age of majority in your jurisdiction, or that you are using the Services with the permission and supervision of a parent or legal guardian where permitted by applicable law.
You agree to provide accurate, current, and complete information when placing an order or otherwise interacting with our Services.
You are responsible for maintaining the confidentiality of any account information or credentials associated with your use of our Services and for all activity conducted through your account.
You may not use our website or Services for any unlawful purpose or in violation of any applicable laws or regulations.
2. Our Products
We make reasonable efforts to ensure that product descriptions, images, ingredients, nutritional information, and other product information displayed on our website are accurate and up to date.
However, product colors, packaging, appearance, and other visual characteristics may vary slightly from images displayed on your device.
We reserve the right to modify product descriptions, formulations, packaging, pricing, availability, or other product information at any time, subject to applicable law.
We may discontinue products or limit the quantity of products available for purchase at our discretion.
3. Orders and Order Acceptance
When you place an order through our website, you are submitting a request to purchase the products included in your order.
After you place an order, you may receive an order confirmation email. An order confirmation confirms that we have received your order request but does not necessarily mean that your order has been accepted if we identify an error, fraud concern, inventory issue, or other legitimate reason requiring cancellation.
We reserve the right to refuse, cancel, or limit any order where permitted by applicable law.
If we cancel an order after payment has been processed, we will refund the amount paid for the cancelled portion of the order to the original payment method.
You agree that products purchased from JUVA are intended for personal or household use and not for unauthorized resale or commercial redistribution.
4. Prices and Payment
All prices displayed on our website are subject to change.
The price charged for an order will generally be the price displayed at the time the order is placed, subject to applicable taxes, shipping charges, promotions, and any pricing errors.
You agree to provide accurate and complete billing and payment information when placing an order.
By submitting payment information, you represent that you are authorized to use the payment method provided.
We use third-party payment processors to securely process payments. JUVA does not directly store complete payment-card information where payment processing is handled by those third-party providers.
If a pricing or product information error occurs, we may correct the error and, where appropriate and permitted by law, cancel affected orders and issue a refund.
5. Promotions and Discounts
From time to time, JUVA may offer discounts, promotional codes, special offers, or other promotions.
Promotional offers may have additional terms and conditions.
Unless otherwise stated:
- Promotions cannot be combined.
- Promotional discounts cannot be applied retroactively to previous purchases.
- Promotions may have expiration dates or quantity limitations.
- We reserve the right to modify or end a promotion where permitted by applicable law.
Any promotional pricing displayed on our website will be subject to the terms presented with the applicable offer.
6. Shipping and Delivery
We provide shipping information and estimated delivery times on our website or during checkout.
Delivery times are estimates and may vary depending on destination, shipping carrier, customs processing, weather, holidays, or circumstances outside our reasonable control.
For international orders, including orders shipped to Canada or the European Union, customs duties, import taxes, VAT, or other charges may apply depending on the destination and shipping arrangement.
Where required by applicable law, we will provide customers with information concerning applicable shipping charges, taxes, duties, and delivery terms before purchase.
If your order is significantly delayed, lost, damaged, or otherwise affected during delivery, please contact us at:
We will work with you to investigate the issue and determine an appropriate resolution in accordance with our policies and applicable law.
7. Refunds
JUVA offers a 30-day money-back guarantee.
If you are not satisfied with your purchase, you may contact us at juvaforyou@gmail.com within 30 days of receiving your order to request a refund.
You do not need to return the product to receive a refund under our voluntary 30-day money-back guarantee.
Refunds are generally issued to the original payment method.
For complete details, please review our Refund & Return Policy.
Nothing in these Terms limits any mandatory refund, withdrawal, conformity, warranty, or other consumer rights that apply to you under applicable law.
8. EU Consumer Rights
If you are a consumer located in the European Union, you may have statutory consumer rights that apply to your purchase, including applicable rights relating to withdrawal, conformity of goods, refunds, and defective products.
These statutory rights are not affected or restricted by our voluntary refund policy.
EU consumers generally have a statutory 14-day withdrawal period for online purchases, subject to applicable legal exceptions. Shopify also notes that, beginning June 19, 2026, businesses selling online to EU consumers must provide an accessible electronic mechanism for exercising the withdrawal right.
Where applicable, JUVA will honor these statutory rights in accordance with applicable law.
9. Health and Supplement Disclaimer
JUVA products are dietary supplements intended to support general wellness and nutrition.
Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Information provided on our website, product pages, advertisements, emails, social media, or other JUVA materials is provided for general informational and educational purposes only and is not medical advice.
Individual experiences and results may vary.
You should consult a qualified healthcare professional before using dietary supplements, particularly if you are pregnant or breastfeeding, have a medical condition, take medication, or have questions about whether a dietary supplement is appropriate for you.
Do not use information provided by JUVA as a substitute for professional medical advice, diagnosis, or treatment.
You should always follow the product label and recommended serving instructions.
10. No Guarantee of Results
We do not guarantee that you will experience any particular result from using our products.
Individual results can vary based on numerous factors, including diet, lifestyle, genetics, age, and other individual circumstances.
Testimonials, reviews, or other customer experiences displayed on our website represent the experiences of the individuals who provided them and should not be interpreted as a guarantee that other customers will experience the same results.
11. Intellectual Property
All content contained on our website and Services, including but not limited to:
- JUVA trademarks and logos
- Product names
- Product photographs
- Graphics
- Website design
- Text
- Videos
- Illustrations
- Product descriptions
- Original marketing materials
- Other original content
is owned by or licensed to JUVA and may be protected by applicable intellectual property laws.
You may access and use our website for your personal, non-commercial purposes.
You may not copy, reproduce, modify, distribute, sell, republish, create derivative works from, or commercially exploit our content without our prior written permission, except where permitted by applicable law.
12. Customer Reviews and Feedback
If you submit a review, testimonial, photograph, comment, suggestion, or other content to JUVA ("Feedback"), you represent that you have the right to submit that content.
You agree that your Feedback does not:
- Violate another person's rights.
- Contain unlawful, defamatory, threatening, or abusive material.
- Contain malicious software.
- Infringe copyrights, trademarks, privacy rights, or other intellectual property rights.
- Misrepresent your identity or experience.
By submitting Feedback, you grant JUVA a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, modify, and distribute that Feedback for purposes including operating, improving, and marketing our Services, subject to applicable law.
We may remove Feedback that violates these Terms or applicable law.
13. Prohibited Activities
You agree not to use our Services to:
- Violate any applicable law or regulation.
- Attempt to gain unauthorized access to our website or systems.
- Introduce viruses, malware, or other harmful code.
- Interfere with the operation or security of our website.
- Scrape, crawl, or systematically collect information from our website without permission.
- Impersonate another person or entity.
- Submit fraudulent or misleading information.
- Attempt to obtain products, refunds, discounts, or other benefits through fraudulent means.
- Resell our products without authorization.
- Engage in conduct that could damage JUVA, our customers, or our service providers.
We reserve the right to restrict or terminate access to our Services where permitted by applicable law if we reasonably believe these Terms have been violated.
14. Third-Party Services and Links
Our website may use third-party services, applications, payment processors, shipping providers, analytics services, or other technologies.
Our website may also contain links to third-party websites.
JUVA does not control third-party websites or services and is not responsible for their content, policies, security, availability, or practices.
Your use of third-party services may be subject to the third party's own terms and policies.
15. Shopify
JUVA's online store is hosted and powered by Shopify.
Shopify provides the technology that enables us to operate our online store and provide our Services to customers.
Your purchase transaction is between you and JUVA. Shopify's role as our commerce platform does not make Shopify the seller of JUVA products.
Shopify's own terms and policies may also apply to your use of Shopify-powered features and services.
16. Privacy
Your use of our Services is also subject to our Privacy Policy.
Our Privacy Policy explains how information collected through our website may be collected, used, stored, and shared.
By using our Services, you acknowledge that you have reviewed our Privacy Policy.
17. Errors and Inaccuracies
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, availability, or other information.
We reserve the right to correct errors or update information when necessary.
Where permitted by applicable law, we may cancel or modify an order affected by a material error and provide an appropriate refund.
18. Disclaimer of Warranties
To the maximum extent permitted by applicable law, our website and Services are provided on an "as available" basis.
We do not guarantee that our website will always be available, uninterrupted, secure, or free from errors.
We do not guarantee that information available through our website will always be complete, accurate, or current.
Nothing in these Terms excludes or limits any warranty, guarantee, or consumer right that cannot legally be excluded or limited under applicable law.
19. Limitation of Liability
To the maximum extent permitted by applicable law, JUVA and its owners, employees, affiliates, service providers, contractors, and partners will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or Services.
Where liability cannot legally be excluded, our liability will be limited to the maximum extent permitted by applicable law.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by law, including mandatory consumer protections.
20. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, and reasonable expenses arising from your violation of these Terms, misuse of our Services, or violation of applicable law or the rights of another person.
This provision does not apply to the extent that applicable law prohibits such an obligation.
21. Force Majeure
JUVA will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, government actions, war, civil unrest, labor disputes, pandemics, transportation disruptions, supply-chain interruptions, telecommunications failures, power outages, or other events beyond our reasonable control.
22. Governing Law
These Terms will be governed by the applicable laws of the jurisdiction in which JUVA is legally established, except to the extent that mandatory consumer-protection laws in your jurisdiction require otherwise.
Nothing in these Terms prevents a consumer from exercising rights or bringing a claim in a jurisdiction where applicable consumer law gives them that right.
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23. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or removed to the minimum extent necessary, while the remaining provisions will continue to apply to the extent permitted by law.
24. Entire Agreement
These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of our Services.
If there is a conflict between these Terms and mandatory consumer-protection law, the mandatory law will apply.
25. Changes to These Terms
We may update these Terms from time to time.
When we make changes, we will update the "Last updated" date at the beginning of these Terms.
Your continued use of our website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.
26. Contact Information
If you have questions, concerns, or complaints regarding these Terms or our Services, please contact us:
JUVA
Email: juvaforyou@gmail.com
Phone: No phone support currently available
© 2026 JUVA. All rights reserved.