Refund policy
JUVA — Refund & Return Policy
Last updated: September 18, 2026
At JUVA, we want you to feel confident when ordering from us. If you're not satisfied with your purchase, contact us within 30 days of receiving your order and we'll work with you to make it right.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on eligible JUVA purchases.
If you're not satisfied with your purchase for any reason, simply contact us at juvaforyou@gmail.com within 30 days of receiving your order and request a refund.
You do not need to return the product to us.
Once your refund request is approved, we'll issue your refund to the original payment method used for the purchase.
How to Request a Refund
To request a refund, email:
Please include:
- Your full name
- Your order number
- The email address used to place the order
- A brief explanation of your refund request
We'll review your request and respond by email.
Refunds
If your refund is approved:
- Your refund will be issued to the original payment method.
- You do not need to ship the product back to us.
- Refund processing times may vary depending on your bank or payment provider after we issue the refund.
- Shipping charges, if applicable, may be treated separately where required by applicable law.
Shopify processes refunds back through the original payment method and currency used for the order.
30-Day Refund Window
Refund requests must be submitted within 30 days of delivery.
Requests submitted after the 30-day period may not be eligible for our voluntary money-back guarantee, except where a longer period is required by applicable consumer protection law.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us at juvaforyou@gmail.com as soon as possible.
We will review the issue and determine an appropriate resolution in accordance with applicable law.
Nothing in this policy limits any mandatory consumer rights that may apply to you.
European Union Customers
If you are a consumer located in the European Union, you generally have a statutory 14-day right of withdrawal for online purchases, beginning when you receive the goods, subject to applicable legal exceptions.
To exercise this right, you may contact us at:
Our 30-day money-back guarantee is intended to provide an additional benefit beyond your statutory rights and does not limit rights that cannot legally be excluded.
EU consumers also have mandatory legal rights relating to goods that are faulty or do not conform to the contract. These statutory rights remain unaffected by this policy.
For EU orders, JUVA will comply with applicable withdrawal, refund, and consumer-protection requirements.
No Exchanges
We currently offer refunds only and do not offer product exchanges.
If you would like a different product, you may request a refund for your original purchase and place a new order separately, subject to the terms of this policy and applicable law.
No Subscriptions
JUVA does not currently offer subscriptions or recurring orders. There are therefore no subscription cancellation or recurring-billing requirements under this policy.
Contact Us
If you have any questions about refunds or your order, contact us:
JUVA
Email: juvaforyou@gmail.com
Phone: No phone support currently available