JUVA — Shipping Policy

Last updated: September 18, 2026

At JUVA, we work to process and ship every order as quickly and reliably as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

During periods of high order volume, promotions, holidays, or other circumstances, processing may take additional time.

Orders are generally processed Monday through Friday, excluding weekends and applicable holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping & Delivery

After your order has been shipped, estimated delivery times are generally:

United States: 3-5 business days
Canada: 3-5 business days
European Union: 3-5 business days

These are estimated delivery times, not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, shipping carrier, customs processing, weather, holidays, peak shipping periods, and other circumstances outside of JUVA's control.

Important

The delivery estimates above begin after your order has been processed and shipped, not from the moment the order is placed.

Your total estimated timeframe from placing an order may therefore include both the processing period and shipping period.

Shipping Rates

Available shipping options and applicable shipping costs will be displayed during checkout based on your shipping destination and order.

If free shipping is offered as part of a promotion or specific order threshold, the applicable terms will be displayed during checkout or alongside the promotion.

Tracking Information

Once your order has shipped, you will receive an email containing your tracking information.

Tracking information may take approximately 24–48 hours to become active after the carrier receives and scans the package.

If your tracking information does not immediately show movement, please allow some time for the carrier's system to update.

International Shipping

JUVA currently ships to customers in the United States, Canada, and the European Union.

International orders may be subject to customs clearance procedures and other requirements imposed by the destination country.

Depending on how your order is shipped and how taxes and duties are configured at checkout, you may be responsible for applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Where applicable, any duties and import taxes collected at checkout will be shown during the checkout process. Shopify notes that merchants collecting duties at checkout need to use the appropriate DDP fulfillment process to prevent customers from being charged those amounts again upon delivery.

If duties or taxes are not collected at checkout, the destination country's customs authority or carrier may collect them separately.

Customs Delays

International shipments may be delayed due to customs inspections, documentation requirements, import restrictions, or other customs procedures.

JUVA does not control the customs process in the destination country.

Customers are responsible for providing accurate shipping information and, where applicable, cooperating with customs or delivery providers.

International shipments may require accurate product information, including customs documentation such as HS codes and country of origin.

Shipping Delays

While we do our best to ensure your order arrives within the estimated timeframe, occasional delays can occur.

Possible causes include:

• Carrier delays
• Customs processing
• Severe weather
• Holidays
• High shipping volumes
• Incorrect or incomplete shipping information
• Transportation disruptions
• Other circumstances outside our reasonable control

If your order appears to be significantly delayed, please contact us at juvaforyou@gmail.com and we'll help investigate the shipment.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, please contact juvaforyou@gmail.com.

Additional shipping costs may apply if the order needs to be reshipped.

Lost or Damaged Packages

If your package appears to have been lost or arrives damaged, please contact us at juvaforyou@gmail.com as soon as possible.

We may ask for your order number, tracking information, photographs, or other relevant information so that we can investigate the issue with the shipping carrier.

We will work with you to determine an appropriate resolution in accordance with our policies and applicable consumer-protection laws.

Delivery Issues

If tracking shows that your package has been delivered but you cannot locate it, please first check:

• Your mailbox or usual delivery location
• Around your property
• With household members
• With neighbors
• Any delivery instructions associated with your address

You may also wish to contact the shipping carrier directly using the tracking information provided.

If you still cannot locate your order, contact us at juvaforyou@gmail.com and we'll assist you.

Refunds for Shipping Issues

JUVA's refund policy is separate from this Shipping Policy.

If you're not satisfied with your purchase, you may be eligible for our 30-day money-back guarantee.

You do not need to return the product to request a refund under our voluntary 30-day guarantee.

For complete information, please see our Refund & Return Policy.

Nothing in this Shipping Policy limits any mandatory consumer rights that apply under applicable law.

EU Customers

Customers in the European Union may have statutory rights relating to delivery, cancellation, refunds, and conformity of goods.

JUVA does not intend for this Shipping Policy to limit any mandatory rights provided to consumers under applicable EU or national law.

EU consumer-protection requirements may also affect how delivery timelines, taxes, duties, and other charges are presented at checkout. Shopify specifically notes that merchants selling to EEA consumers need to provide clear fulfillment information and disclose applicable import/customs charges.

Contact Us

If you have questions about your order or shipment, please contact us:

JUVA
Email: juvaforyou@gmail.com
Phone: No phone support currently available

We'll do our best to assist with any shipping-related questions or concerns.